Technical Support


Cinedeck is now using Jira Service Desk in our ongoing effort to bring you great customer service.

You can request support by accessing Cinedeck Service Desk. From there, you'll be able to ask a support question, request information on licensing,  report a bug, request a feature and much more. If you don't have an account with Jira, you'll be asked to create one easily with just your email address. With an account, you'll be able to track your support request and access a new knowledge base for both Cinedeck hardware, cineXtools and cineXplugins.

You can additionally contact Cinedeck support by:

    • Email: Support Email
    • By selecting the "Support Questions" button on the bottom right of this webpage.
    • Phone: 888-390-4460 (option 2)  and +1 646-642-6985 if calling from outside the US.

If you'd like to review the FAQ section, please see here: Cinedeck | cineXtools