Support

Get the help you need

Report a bug, request a feature, browse documentation, or pull the latest release. Our team supports Cinedeck hardware, CD2 software, Capture2Cloud, and the cineX Suite.

get help

Create a support ticket

Report a bug, request a feature, or ask a question. Create an account with your email to track a request

Cinedeck Ingest Knowledge Base

Searchable articles for Cinedeck hardware, CD2 Software, Capture2Cloud and compatibility per product

CineXsuite Knowledge Base

Searchable articles for CineXtools, CineXmeta and CineXplugins

Connex Knowledge Base

Searchable articles about Connex functions and features

get started

Cinedeck Ingest QuickStart Guide

Step-by-step setup documentation to get your Cinedeck system up and running.

Request the latest software

Active subscribers can request the most recent releases. Fill in your details and we’ll send you the latest version and release notes.