Support & Warranty Policy

Cinedeck warrants your unit against defects in materials or workmanship as follows:

For a period of ONE year from the date of purchase of the extended warranty plan, Cinedeck will repair or replace the unit, at our option, without charge for parts or labor. After the period of ONE year you must pay for all parts and labor charges.

The Cinedeck Extended Warranty Plan includes:

  • 2 ~3 official software updates per year which include new features and codecs
  • All official maintenance releases
  • 24 hour customer support by phone or email
  • On-site tech support depending on geographic location.

If a Cinedeck representative is unable to be on location, then tech support will log into your machine to diagnose the issue and suggest steps to solve your technical issue.

To enable the Cinedeck Extended Warranty Plan, you must register each Cinedeck unit separately on the Product Registration page.

To obtain warranty support service, start by filling out the Cinedeck Support form here. Make sure to have your support warranty ID and serial number for the unit ready.

The limited warranty is extended only to the original purchaser. It does not cover damage or failure caused by or attributable to Acts of God, abuse, misuse, improper or abnormal usage, faulty installation, improper maintenance, lightning, or other incidences of excessive voltage, or any repairs or tampering by other than a Cinedeck-authorized repair facility. It does not cover replacement of batteries or other consumable parts, transportation costs, or damage in transit. This warranty will become void if the serial number or model number identification has been wholly or partially removed or erased. Repair or replacement under the terms of this warranty do not extend the terms of this warranty. This warranty can not be modified by any agent of Cinedeck unless in writing and signed by an officer of Cine Design Group LLC.

Should this product prove defective in workmanship or material, the consumer’s sole remedies shall be such repair or replacement as provided by the terms of this warranty. Under no circumstances shall Cinedeck be liable for any loss or damage, direct, consequential, or incidental, arising out of the use of or inability to use this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.