Frequently Cinedeck will ask you to provide logs or dump files to help us troubleshoot your system. DO NOT REINSTALL THE SYSTEM IMAGE Log Files are found in: C:\cinedeck\logs Dump ... Read More
Whether or not you have a current support contract, Cinedeck will help in the best way possible with your RMA. Process: Contact Cinedeck through the Support Form We will reply ... Read More
If you’d like to receive onsite training, training for your group or simply learn more about operating a Cinedeck, please contact us through our Cinedeck Interactive Request page.  Self guided, assisted ... Read More
Contact Cinedeck Support to obtain a download of the appropriate system image. Prepare the USB stick. For systems running version 3 You will need a USB drive at least 8GB in ... Read More
End User License Agreement for the Cinedeck and cineXinsert software IMPORTANT YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE DOWNLOADING, INSTALLING AND USING THE CINEDECK & CINEXINSERT SOFTWARE PROVIDED BY ... Read More
Recording to a SAN or other network-based solution requires adequate infrastructure and staff with the IT knowledge and experience with each system to configure and maintain it properly. Your Cinedeck supports ... Read More
Your system may have arrived with a USB restore key.  If not, then you can easily create one by following the steps in FAQ: Creating a Restore Key. Once you ... Read More
CINEDECK RETURN POLICY Here is the procedure to follow in the rare instances that a Cinedeck product needs to be returned: Defective Product Return Policy The Cinedeck Limited Warranty provides ... Read More
Cinedeck frequently uses remote log in to troubleshoot for customers.  Some remote log in programs that can be used are join.me  and gotomypc.  However, our preferred remote log in is ... Read More
One of the unique capabilities of Cinedeck ingest appliances is recording to your choice of storage including direct attached local drives. Local storage can be connected via; USB3, eSATA , Ethernet ... Read More
Support & Warranty Policy Cinedeck warrants your unit against defects in materials or workmanship as follows: For a period of ONE year from the date of purchase of the extended warranty ... Read More
Cinedecks support a broad variety of H.264 profiles in various resolutions and qualities and the list is always being added to. The following is just a subset. If you require ... Read More
Don’t skimp on drives to save a few cents: The use of unsupported drives to save a little money per GB has a poor cost-benefit ratio when what is at stake ... Read More
Cinedeck systems support cameras and video sources that output via 1.5 and 3G HDSDI. 4K is supported as Quad HD or Quad 2K. Earlier Cinedeck models also supported HDMI, or ... Read More
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Hardware and software RS422 controllers can be used via Sony or VDCP protocols. The following have been tested, but are not specifically limited to: Hardware RS422: Hi-tech (Sony and VDCP over ... Read More
If you have a valid support contract and are a registered user, you can contact Cinedeck Support through the Support Form. Support will send you a link to the latest official version. If ... Read More